Roofing contractors in Lancaster, OH.

Ferris

Google Local Guide · 74 reviews

"I had David from Ratliff come out for estimates and truly appreciated his thoroughness and honesty the whole time, never trying to upsell me and giving me great prices. I decided to go with them for new gutters and downspouts and the experience was flawless. They were patient with me as I kept delaying the date and when the date came, the installer arrived on time and did a great concise job pretty quickly. Now after a few rains, the gutters function perfectly and complement my home's exterior. Great communication throughout the project and fair pricing. Would absolutely use them again! 5/5 stars."

Review for: Ratliff Contracting

Mindy Nelson

Google Local Guide · 5 reviews

"We believe improper gutter/slip flashing/drip edge installation by Ratliff caused significant water damage to our home. As shown in the attached video, water was able to flow down between the gutter and the fascia instead of all going into the gutters. Gutters were free of debris. The water was only dripping down from the backside of the gutter, not the front, showing they were not clogged. The video was taken at the end of a rainstorm when very little water was present. Unfortunately, when it was raining hard, a huge amount of roof water streamed down between the gutter and the fascia. During windy conditions, that water was blown into the seams of our siding and came into the house. The water damaged drywall, insulation, window trim, baseboards, carpet & pad, paint, and underneath the siding materials. We reached out to Ratliff when we realized what was happening was not a roof leak, but a leak through the siding. Dave and Juan from Ratliff came and did a thorough inspection, removing siding and confirming that the water was being blown through the siding. Previous to Dave and Juan’s inspection, our roofers, in a kind effort to help us stop the leak, noticed the misplaced slip flashing/ drip edge and fixed it. Dave noticed that the roofers had done that and put it in his report. We also showed him the attached video of what happened when it rained (before the fix) and that extra water was present to be blown into the siding. After their visit, we were emailed a report and given quotes for Ratliff to do additional paid work - siding repair and/or replacement. There was no offer of restitution. We then responded and requested restitution. We received an email from the owner, Danielle Ratliff, stating that they do not believe they improperly installed the gutters, that an engineer should be hired to assess the leak, and that they stand behind their work. Water should never be leaking between the gutters and fascia. Hiring an engineer to confirm that would be an unnecessary and costly expense on top of the damage repair expenses that they have given us no assurance would be covered by them. So we sent the video again in case Ms. Ratliff had not seen it, and again asked for restitution with no response now for almost 2 weeks. We believe the cause of the leak is very clear, and unfortunately, very clear that Ratliff does not truly take accountability and stand behind their work. Updated to address points made in review response: Dave did explain to us that our house did not have house wrap, and that that was normal since it was not code 30 years ago when our house was built. We have never had a leak until now. Unfortunately, we didn't notice the problem with the gutters until after the gutter warranty period ended. The Ratliff gutter warranty on labor is only 1 year. Again, proper gutter installation would not have allowed water to flow between the gutters and the fascia."

Review for: Ratliff Contracting

valli17

Google Local Guide · 2 reviews

"So very happy with this company. I had gotten three quotes and almost cancelled their appointment. I am so glad I didn't. They were excellent across the board...from the first consultation to the clean up afterward. Great people and a great product!"

Review for: Ratliff Contracting